14-Day Return Window
Report issues within 14 days of delivery for full eligibility. No questions asked for damaged or incorrect orders.
Full Refund or Replace
Your choice: full refund to original payment method, replacement shipment, or store credit with 10% bonus.
No Restocking Fees
We never charge restocking or processing fees on valid returns. What you paid is what you get back.
48-Hour Resolution
Most claims are reviewed and resolved within 48 hours. Refunds processed within 5 business days.
What We Cover
When to File a Return Claim
Damaged Products
If your peptides arrive with cracked vials, compromised seals, or visible damage to packaging that may have affected product integrity, file a claim immediately.
- Take clear photos of the damaged packaging and product
- Report within 48 hours of delivery
- Do not discard packaging — courier may require inspection
Incorrect Order
Received the wrong peptide, wrong strength, or wrong quantity? We will ship the correct items immediately with upgraded express delivery at no charge.
- Photograph the received product labels and packing slip
- Include your order number and original product ordered
- Keep the incorrect product — no need to return it
Lost in Transit
Tracking shows no movement for 7+ days (UK) or 14+ days (international)? We will open a courier investigation and provide a full refund or reshipment.
- Wait 7 days (UK) or 14 days (international) past expected delivery
- Provide your tracking number and order details
- Choose: full refund or free reshipment
COA Mismatch
If the Certificate of Analysis does not match your ordered product, batch number, or shows purity below our stated 99% guarantee, we will replace and upgrade your shipping.
- Compare the COA batch number to your product label
- Verify purity percentage on the HPLC report
- Replacement shipped with express delivery at no charge
Simple Process
How to File a Return Claim
Contact Us Within 14 Days
Email sales@pharmacyexpress247.com or use our live chat with your order number, product details, and a description of the issue.
Include photos for damaged/incorrect items. Faster response = faster resolution.
We Review Your Claim
Our support team reviews your claim within 24 hours. For damaged items, we may request additional photos. For lost shipments, we open a courier investigation.
90% of claims are approved on first review. We err on the side of the customer.
Choose Your Resolution
Once approved, select your preferred resolution:
Resolution Completed
Refunds are processed to your original payment method within 5 business days. Replacements ship within 24 hours with express tracking. Store credit is applied instantly.
You will receive email confirmation at every stage of the process.
Processing Times
How Long Does It Take?
* Refund times to your bank account or card may vary depending on your payment provider. PayPal refunds are typically fastest.
Please Note
What We Cannot Cover
Opened or Used Products
Due to the nature of research peptides and laboratory use, we cannot accept returns of opened, reconstituted, or partially used vials. This protects product integrity and prevents contamination risks for all customers.
Customs Seizures
We are not responsible for customs seizures in jurisdictions where research peptides are restricted or prohibited. It is the customer’s responsibility to verify local import regulations before ordering. We provide all required documentation, but cannot control customs decisions.
Late Claims (Past 14 Days)
Claims must be filed within 14 days of the delivery date (or expected delivery date for lost shipments). After this window, we cannot verify product condition or courier liability, and claims will not be eligible for refund or replacement.
Incorrect Address Provided
Orders shipped to an incorrect or outdated address provided by the customer are not eligible for refund. Address changes can be made within 12 hours of ordering. Always double-check your shipping address before checkout.